Servma - Escrow Agreement
Escrow Agreement
Last Updated: February 28, 2026
This Escrow Agreement governs the holding and release of funds for services booked through Servma.
By using the Platform, both Customers and Providers agree to these terms.
1. Purpose of Escrow
- Servma may act as a limited payment facilitator by holding funds in escrow until:
- The service is completed; or
- A dispute is resolved.
- Servma is not a licensed bank or financial institution.
2. Deposit of Funds
- When a Customer books a service:
- The payment is charged and held in escrow.
- Funds are not immediately released to the Provider.
3. Release of Funds
- Funds may be released when:
- Customer confirms job completion; or
- No dispute is raised within the allowed timeframe; or
- A dispute resolution decision is made.
- Servma reserves sole discretion in escrow release decisions.
4. Dispute Handling
- If a dispute is filed:
- Funds may be temporarily frozen.
- Servma may review evidence.
- Servma may decide:
- Full release to Provider
- Full refund to Customer
- Partial split
- Servma’s decision is final regarding fund distribution.
5. Service Fees
- Servma may deduct:
- Platform commission
- Processing fees
- Applicable taxes
- Fees are non-refundable unless required by law.
6. Limitation of Responsibility
- Servma:
- Does not guarantee job quality
- Is not responsible for service defects
- Does not inspect completed work
- Escrow does not constitute a warranty of service.
7. Fraud & Abuse
- Servma may:
- Withhold funds
- Suspend accounts
- Report suspicious activity
- If fraud is suspected.
8. Regulatory Compliance
- Users are responsible for complying with:
- Tax laws
- Financial regulations
- Local business licensing