Support Center

Help for bookings, escrow, chat, and provider setup.

Learn when payment is locked or released, how each booking step works, and what to do if there is a problem.

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What This Help Center Covers

Help with the main customer and provider tasks available in the app.

Provider Profile Setup

Service listings, pricing, negotiation settings, portfolio, and identity verification.

Payments & Escrow

Understand wallet top-up, escrow lock, release, refunds, and withdrawal requests.

Issues & Disputes

Know when to avoid confirming completion and how disputes keep escrow locked.

Provider Tools

Dashboard summaries, setup progress, activity insights, and booking readiness.

Booking & Scheduling

Booking requests, payment, work progress, cancellation, and completion.

Booking Chat

Send messages, attachments, and voice notes from the conversation linked to a booking.

Contact Support

Include the booking ID when your question relates to an active or completed booking.

Email Support

support@servma.com

For account, booking, payment, and provider setup questions.

Email Support

Frequently Asked Questions

Quick answers to common support questions.

How do I start a dispute?

If the provider has marked the job done and there is a problem, do not confirm completion. Use the issue or dispute path from the booking so escrow stays locked.

When are escrow payments released?

Payment is released after the provider marks the work done and the customer confirms completion. Marking the work done by itself does not release payment.

How does booking chat work?

Open the conversation from a booking or from the inbox. Booking chat supports text, attachments, and voice notes.

What if a client is unresponsive?

Keep the booking as the source of truth, then contact support with the booking ID if the other participant stops responding during an active job.

What happens if I retry a withdrawal?

The app can safely retry the same withdrawal attempt without creating a second request. Check withdrawal history before starting a new attempt.