Servma - Privacy Policy
Privacy Policy
Last Updated: February 28, 2026
Servma respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
- A. Personal Information
- Full name
- Phone number
- Email address
- Profile photo
- Government ID (for verification)
- Payment information
- B. Usage Information
- Device data
- IP address
- Location data (for booking services)
- Transaction history
- C. Communications
- Messages between users (stored for moderation and dispute handling)
- Support communications
2. How We Use Your Information
- We use your information to:
- Provide and operate the Platform
- Process payments
- Verify identity (KYC)
- Improve service quality
- Prevent fraud
- Resolve disputes
- Comply with legal obligations
3. Sharing of Information
- We may share data with:
- Payment processors
- Identity verification providers
- Regulatory authorities (if required by law)
- Law enforcement (where applicable)
- We do not sell personal data.
4. Data Security
- We implement:
- Encryption
- Access controls
- Secure storage practices
- However, no system is completely secure.
5. Data Retention
- We retain data:
- As long as your account is active
- As required by law
- For fraud prevention and audit purposes
6. Your Rights
- Depending on applicable law, you may:
- Request access to your data
- Request correction
- Request deletion
- Withdraw consent (where applicable)
- Requests may be submitted via: support@servma.com
7. Location Data
- Location is used to:
- Match customers with nearby providers
- Display maps and service areas
- Location services can be disabled in device settings.
8. Children’s Privacy
- Servma is not intended for users under 18.
- We do not knowingly collect data from minors.
9. International Transfers
- Data may be processed in other jurisdictions.
- We ensure appropriate safeguards are in place.
10. Changes to Privacy Policy
- We may update this policy.
- Continued use of the Platform indicates acceptance.